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CONSUMER MEDIATOR

After contacting the Establishment's customer service department and failing to receive a satisfactory response or any response within 60 days, the customer may refer the matter to the Tourism and Travel Mediator, whose contact details are provided below:
- By post: MTV - MEDIATION TOURISME VOYAGE - Service dépôt des saisines, CS 30958, 75383 PARIS CEDEX 8
- Online: request for referral - mtv
The Les Capucins hotel restaurant is a member of Médiation Tourisme Voyage as a member of the professional union ‘UMIH’, duly listed on the website www.mtv.travel under the ‘members’ tab.